Welcome to Castra! We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our essential oil products.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

• Create an account on our website
• Place an order for our products
• Subscribe to our newsletter
• Contact our customer support
• Participate in surveys or promotions

This information may include:

• Name and contact details (email address, phone number, shipping address, billing address)
• Payment information (credit card details, billing information)
• Account credentials (username and password)
• Purchase history and preferences
• Communication preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

• IP address and location data
• Browser type and version
• Device information (type, operating system)
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and fulfilling your orders
• Communicating with you about your orders, deliveries, and account
• Providing customer support and responding to your inquiries
• Sending promotional emails and marketing communications (with your consent)
• Improving our website, products, and services
• Analyzing usage patterns and trends
• Preventing fraud and ensuring website security
• Complying with legal obligations

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with:

Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing
• Order fulfillment and shipping
• Email marketing and communications
• Website hosting and analytics
• Customer relationship management

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes or government requests
• Enforce our Terms and Conditions
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality

You can control cookie preferences through your browser settings. However, disabling cookies may affect certain features of our website.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure servers and databases
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Correction

You can access and update your account information at any time by logging into your account or contacting us.

Data Portability

You may request a copy of your personal information in a structured, commonly used format.

Deletion

You may request deletion of your personal information, subject to legal obligations and legitimate business purposes.

Marketing Communications

You can opt out of receiving promotional emails by clicking the "unsubscribe" link in our emails or updating your communication preferences in your account settings.

Do Not Track

Our website does not currently respond to "Do Not Track" signals from browsers.

7. Children's Privacy

Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

8. International Data Transfers

If you are accessing our website from outside India, please note that your information may be transferred to, stored, and processed in India or other countries where our servers or service providers are located. By using our website, you consent to such transfers.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes acceptance of the updated policy.

11. Contact Information

For questions, concerns, returns, or complaints (hopefully the nice kind):

Email: support@castra.in

We aim to respond to all inquiries within 48 hours.